Help Center

A static QR code encodes its data directly into the pattern, so it can never be changed once it's printed. A dynamic (hosted) QR code encodes a short link to a page we host for you — the code itself stays the same, but you can change where it points at any time.

Dynamic codes also let you see scan analytics. Types like URL, Wi-Fi and vCard can be static; hosted types like PDF, video, MP3, image gallery, menu and business card are always dynamic.

The most common reason is that the code isn't active yet. Dynamic QR codes stay locked until your account has an active subscription — scanning a locked code shows a short "not active yet" page instead of opening your destination.

To activate every code on your account, start your subscription:

Other things to check:

• Make sure you finished setting the destination for the code in your dashboard.
• Give printed codes enough size and contrast — very small or low-contrast prints can be hard to scan.
• If you just subscribed, re-scan — activation is immediate.

Still stuck? Email support@qr-online-generator.com and we'll take a look.

Yes — for dynamic (hosted) codes. Open the code in your dashboard and change its destination; the printed code keeps working and now points to the new content. Nothing to reprint.

Static codes can't be edited, because the data lives inside the printed pattern itself. If you need to change a static code, create a new one.

Every dynamic code records its scans. Open the code in your dashboard to see its scan activity.

Without an active subscription you can see the last 7 days of scan history. Subscribing unlocks your full scan history and CSV export.

Design your code, then download it from the create flow or from your dashboard.

Adding your own custom logo to the center of a code is a subscriber feature, along with CSV export of your scan data.

QR Online Generator supports both static types (like URL, Wi-Fi and vCard) and hosted/dynamic types (like PDF, video, MP3, image gallery, coupon, menu, business card and social).

You start with a 7-day trial for $1.95. After the trial, your subscription is $49.90 per month, billed monthly, until you cancel. Each account can use the trial once.

Prices are shown in your local currency at checkout before you pay. You can cancel any time during the trial to avoid the monthly charge.

Full terms are in our Subscription Terms.

You can cancel any time from your account. Your access continues until the end of the period you've already paid for — after that, no further charges.

Open your dashboard, go to your account/subscription section, and choose to cancel.

If anything gets in your way, email support@qr-online-generator.com from your account email and we'll take care of it.

Canceling stops future renewal charges. It does not automatically refund a charge that already happened — your access simply continues until the end of the paid period.

All purchases are final. Except where a verified technical issue prevented meaningful use of the paid Service, where different terms were stated at checkout, or where a refund is required by law, purchases are non-refundable. The full details are in our Refund Policy.

If a technical issue on our side prevented you from meaningfully using the paid Service, email support@qr-online-generator.com within 30 days of the charge with your account email, the charge date and amount, and a short description of the issue. We review every request.

Yes. The subscription renews every month at $49.90 until you cancel. The renewal price and interval are shown at checkout.

To avoid the next charge, cancel before the renewal date — you keep access until the end of the current paid period.

We want to resolve this quickly — please contact us before disputing the charge with your bank, and we'll investigate right away.

Common reasons a charge looks unfamiliar:

• A $1.95 trial converted to the monthly subscription — trials convert automatically unless canceled first, as shown at checkout.
• Someone with access to your card signed up.
• The charge is a scheduled monthly renewal of an existing subscription.

Email support@qr-online-generator.com with the charge amount, the charge date, and the last four digits of the card. We can find the account, stop further billing immediately, and review the charge.

Pricing is shown at checkout before any payment: the amount due today, the renewal price, and that it renews monthly. Trials show the trial price, the trial length, and the price after the trial. By completing checkout you authorize those charges, as described in our Subscription Terms.

If the charges still came as a surprise:

1. Cancel from your dashboard to stop future charges — your access continues until the end of the paid period.
2. Email support@qr-online-generator.com with your account email and the charge details.
3. Our team will review your billing history and explain every charge — and if something is wrong, we'll fix it.

Approved refunds are issued to the original payment method, and typically take 5–10 business days to appear, depending on your bank or card issuer.

The refund may show as a reversal of the original charge rather than a separate credit, so check the original transaction on your statement.

If more than 10 business days have passed since we confirmed your refund and nothing has arrived, email support@qr-online-generator.com with your confirmation and we'll trace it.

Subscribing activates your account and unlocks the full product:

• All of your dynamic QR codes go live and start redirecting.
• The 25-code limit on unsubscribed accounts is removed.
• Full scan history and analytics, not just the last 7 days.
• CSV export of your scan data.
• Your own custom logo in the center of your codes.

You can sign in with your email and password, or with Google if you signed up that way.

If you forgot your password, use Reset password, enter your account email, and follow the link we send you. If the email doesn't arrive, check your spam folder and confirm you used the same address you signed up with.

Still locked out? Email support@qr-online-generator.com and we'll help you back in.

Your email is the key to your account, subscription and receipts, so changing it needs a quick identity check by our team.

1. Email support@qr-online-generator.com from the address currently on the account.
2. Tell us the new address you'd like to use.
3. We'll confirm the change with both addresses before switching anything.

We're sorry to see you go. Account deletion is permanent — your codes, scan history and profile are removed and can't be recovered.

If you have an active subscription, deleting your account cancels it — you won't be charged again, and the remaining paid days aren't refunded.

To delete your account, email support@qr-online-generator.com from your account address. For how your data is handled, see our Privacy Policy.

Your codes and scan data are private to your account — other users can't see them.

Payments are handled by a PCI-compliant payment processor. We never see or store your full card number.

For the full details on what we collect and how it's used, see our Privacy Policy.